A Little About

Using
Technology
Better

Using Technology Better is a Microsoft Training Partner, Apple Learning Specialist, Google Cloud Partner and Google for Education Partner that specialises in working with corporate, government and education clients. We provide training services across Australia, New Zealand and South East Asia.

Our trainers all come from education backgrounds and have extensive facilitation experience. They understand the process of delivering content for adult learners in a way that is enjoyed, not endured.

01

GOOGLE TRAINING

We have training services for organisations making the transition to Google Workspace or Chrome, and for those who are already users. All services can be tailored to suit the unique needs of your organisation.

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02

MICROSOFT TRAINING

Our Microsoft Training Consultants will help you improve productivity and efficiency. You will discover how you can use the many Microsoft Office 365 productivity tools to benefit your staff and those you serve.

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03

CHANGE MANAGEMENT

Wish you could speak to someone who understands the end user experience and communicate with the team in a way that they understand? Now you can!

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Australia

Ph: (02) 8005 7066

New Zealand

Ph: (03) 669 2973

USA

Ph: (03) 669 2973

Training Approach

Training Strategy

Using Technology Better begins all training engagements by asking the client to complete a training needs questionnaire.

This provides us with information about their organisation, technical environment, users and training requirements. As part of this process we also provide the client with general advice around effective training programs.

The information in the training needs questionnaire is used to draft and quote on a customised training program, which is then reviewed and approved by the client.

Training Sessions

Using Technology Better’s training sessions include a mixture of facilitator demonstration and hands-on participant activities.

In our experience, it is most effective when participants attend the session with a device and undertake the training from within their own accounts.

This allows participants to use the training time to configure and setup their own accounts, eliminating the need for this to be fitted into daily work activities after the training.

Meet The Team

Adam

General Manager
Team & Business Development Maestro

Laser-focused on fine tuning the perfect recipe that creates the best customer experience. I thrive on getting to know people to deliver what they want, how they want it.

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Adrian

Technology Trainer
Creative Spreadsheet Ninja

Feel like you’re constantly trying to keep up with the pack? It’s easy when you know how, and that’s where I come in.

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Bex

Technology Trainer & Custom Growth Specialist
Workstream Whiz & Partner Relations Pro

I’m here to increase the efficiency of your workstream, guide you through the ups and downs of leadership, and enhance your team’s capacity.

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Clement

Technology Trainer
Digitech Master & STEAM Craftsman

I train teachers how to incorporate digital technology into their awesome authentic programmes. By supporting and encouraging growth in our teachers, we increase engagement and learning outcomes for their kids.

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Donna

Technology Trainer
Educational Resource Master
& HR Champion

Wondering how to integrate digital platforms into your daily practice in a meaningful way? Just ask! I love supporting people’s growth in ways they never thought possible.

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Glen

Technology Trainer
Tech Guru

I transform complex technical topics into easily digestible bite-sized chunks for normal people.

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Grace

Accounts Team Lead
Finance Queen

I am the finance guardian. Everything you need related to finance, I’m the one you can count on.

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Harries

Website Developer
Coding Ninja

Form not working? Fixed! Button not sending? Fixed! You name it, I fix it.

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James

CRM & Database Technician
Gatekeeper & Data Detective

As the gatekeeper of the customer database, I’m the guy who makes sure you get access to all UTB’s online memberships and resources as and when you want them.

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Jed

Design Lead
Creative Problem Solver

I craft considered brand experiences using solid design principles supported by thorough research.

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Joseph

Technology Trainer
Automation & Security Aficionado

Your go-to man for Google Admin and Microsoft. I’m here to streamline your workflow, increase productivity and efficiency, and provide outside the box solutions.

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Julia

Marketing Manager
Artist of Making Things Better

I nerd out on analysing the marketing data to ensure our customers get tailored solutions that fit like a glove.

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Karissa

Videographer
Visual Storytelling Nomad

Write your thoughts, take pictures and document your life! Your future self will thank you for it!

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Karla

Technology Trainer
Integration, Engagement
& Digital Citizenship Guru

Going the extra mile at every junction, I can roadmap your path to success - whatever it means for you!

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Kelly

Technology Trainer
Digital Connoisseur & Efficiency Geek

Empowering people to achieve things they didn’t think they could is what fires me up. I love teaching people how digital tech works and giving them simple tips and tricks that make their life easier and saves them time.

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Kelsey

Social Media Strategist
Creative Content Queen

I’m just a teenager putting my social media addiction to good use. My promise is to inject fun into your feed!

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Majka

Marketing Coordinator
Wordsmith Warrior
& Coordination Queen

A spin doctor of sorts, I take a product, package and promote it in such a way you wonder how on earth you ever got through life without it!

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Mark

Lead Trainer
Leadership, Coaching
& Digital Learning Specialist

If you’re keen to implement strategic planning and a coaching culture in your organisation, or just after tech training that’s outside of the box, I’m your man.

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Mike

Founder, Visionary & Commander-in-Chief

Not super excited by tech? Often frustrated with how things work - or don’t? I love working with people just like you to make you more efficient and more effective. Soon your work mates, friends and family won’t duck for cover next time you turn your computer on.

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Nicole

Technology Trainer
STEAM Aficionado
& Energy Optimiser

A digital ninja, I’ll find a way to weave technology into your programme with expert-level seamlessness so that you can optimise your time, energy and authenticity.

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Paul

Technology Trainer
Creative Apple Wizard

Amazed at the creative things people do with digital technologies, but think it’s beyond you? I’ll show you just how simple it is to create presentations and animations using digital design and emerging technologies to realise your untapped creative potential.

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Phil

Customer Growth Specialist
Partner Relations Kingpin

I have a passion for hunting new business and working together with customers to achieve their vision.

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Richard

Technology Trainer
Google Workspace Guru

If you’re looking for a passionate trainer to help implement Google Workspace or Microsoft Office into your daily work life, I’m your man!

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Samantha

Technology Trainer
Efficiency, Productivity
& Organisational Nerd

I LOVE helping people clean up their inboxes, organise their files, and take control of their to-do lists. In a nutshell: maximising efficiency with everyday tech tools.

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Mike

Founder, Visionary and Commander-in-Chief

Founder and Lead Trainer. Mike is Australia and New Zealand's only Microsoft Learning Consultant & Google Certified Teacher and Innovator.

Adam

General Manager

Adam Miller is the General Manager for Using Technology Better. He joined the team in 2019 bringing with him 8 years of leadership experience in the technology industry.

Aileen

Queen of Operations

I keep my finger on the pulse to ensure the smooth running of day-to-day account operations.

Lemy

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Julia

Julia has a teaching degree specialising in Business, Commerce and Geography. Julia also followed her passion in marketing gaining credentials as a Google Premium Partner

Ivy

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Rod

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Jed

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Samantha

Samantha has more than ten years experience in the education and business sector and is passionate about helping others find innovative ways to teach, learn, research and work together.

Adrian

No matter what platform your organisation uses, Adrian has it covered. Adrian is a Google and Microsoft Certified Trainer as well as an Apple Professional Learning Specialist.

Paul

Paul’s strengths lies in strategic planning, 1:1 environment, creativity, design thinking, immersive and emerging technologies, and all things Apple.

Glen

Glen has spent over 25 years working in the higher education sector with experience in both business and technically-focused roles covering a wide range of technologies.

Lara

Lara brings passion and enthusiasm to her role as a trainer with Using Technology Better. With over fourteen years of classroom experience

Donna

After more than 30 years of classroom teaching, many in management positions, Donna is now a full time trainer with UTB.

Mark

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Karla

Karla is an experienced facilitator and educator with almost 20 years experience both in the classroom and in advisory, facilitation or leadership roles across three countries

Clement

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HAPPY CLIENTS

Training Intensives and
Workshop Case Studies

PR Industry

Client

In 2018, Using Technology Better designed and delivered a two phase post-migration training program for this New Zealand based graphic design firm. The initial goal of the training program was to reduce frustration with Google Workspace, with the long term aim of facilitating a change in culture and collaboration that can lead to transformative practices.

Property Industry

Client

Using Technology Better provided on-site training and support to this Canberra-based property developer in October 2017. The transition involved approximately 50 staff, who received 3 days of pre-migration training and 1 day of post-training support. The pre-migration training involved sessions customised to the needs of different user groups, and one-on-one training for senior management.

NSW Government

Client

During October and November 2018, Using Technology Better designed and delivered a three week Google Workspace training program. The program had three key goals: to upskill the organisation’s head office staff who had previously migrated to Google Workspace with minimal training, to develop the capacity of a selected group of ‘Google Guides’, and to prepare a group of Contact Centre staff to train colleagues during their upcoming Google Workspace migration.

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