Using Technology Better

People first.
Then the platform.

Technology only advances an organisation when its people know how to use it well. That's the work we do.

UTB training session
Partnered with
Before

Tools that fight the team.

Disconnected systems. Training that doesn't stick, or never happened, because surely people just figure this stuff out on their own. Leaders making decisions on gut feel because the data won't talk.

Our Approach

Guide, don't dictate.

We map the work first, design the workflow second, and build confidence in the people third, in that order, every time.

After

Technology that disappears.

Systems that do the boring bits. People who feel capable. Reports leaders actually read. A team that keeps moving without us.

What we do

Three disciplines, one confident team.

All services ›
01 · Workflow Design

Map the work before automating it.

We sit with your team, trace the real process end-to-end, and redesign what's costing you time.

Explore workflow design ›
Whiteboard mapping session
02 · Infrastructure

Foundations your team can lean on.

Devices, identity, collaboration, security. We build the bedrock your business runs on.

Explore infrastructure ›
Engineer on-site
03 · Training & Adoption

Confidence that outlives the rollout.

Live sessions, on-demand courses, change coaching. We stay until the behaviours stick.

Explore training ›
Trainer in session
Engagements

The work you can bring us in for.

See all services
01

Workflow design & reports

  • Current-state process mapping
  • Future-state redesign
  • Reporting tuned to your decisions
Explore
02

Infrastructure builds

  • Collaboration platform setup & SharePoint/Drive design
  • Workflow, automation & AI agent builds
  • Documented, handed-over cleanly
Explore
03

Training & adoption

  • Live workshops & on-demand
  • Change coaching that sticks
  • Adoption dashboards
Explore

"The biggest frustration was the absence of one system that could oversee a job from start to finish. That gap created real bottlenecks, particularly at the installation stage, where staff were absorbing a heavy load of tasks well beyond their core role.”

— Alistair · General Manager · The Curtain Rises Co
15k+
Happy organisations
33k
Training sessions delivered
163k
Humans kept sane
3.5
Hours back into your week
0
Boring IT training sessions
Platform partners

The tools we know in our bones.

Certified, accredited, and working inside each platform every day, so the advice you get is based on lived use, not a reseller brochure.

All partners
Google Workspace in use
Google · Cloud Partner · Education Partner
Google Partner badge

Google

Workspace rollouts, Classroom deployments, and AI enablement, from the first tenant through to Gemini adoption.

Partner since
2014
Partner Leads
Adrian Francis & Kelly Kenyon
Certified In
Workspace + Gemini
Region
Global
Microsoft · Solutions Partner · MIE Experts
Microsoft Partner badge

Microsoft

Teams, SharePoint, and Copilot, plus the change work that makes the modern workplace feel less like an IT project and more like a better way to work.

Partner since
2016
Practice lead
Joseph Muir
Certified in
Microsoft 365 & Copilot
Region
Global
Microsoft 365 in use
Apple education training session
Apple · Professional Learning Provider
Apple Professional Learning Provider badge

Apple

As an Apple Professional Learning Provider, we're deep in the pedagogy and design of the Apple programs, helping schools draw out the creativity that Apple products inspire in their students. We've been in Apple classrooms across the Pacific for over a decade.

Partner since
2018
Practice lead
Adrian Francis
Certified in
Pedagogy · Program design
Region
Global
Canva in use
Canva · Certified Partner
Canva Partner badge

Canva

From boardroom decks to classroom creative, brand kits, templates, and visual workflows your teams actually use.

Enterprise Education Brand kits
Monday.com in use
Monday.com · Gold Partner
Monday.com Gold Partner badge

Monday.com

Turning sticky notes into systems, designed, built, and trained until it sticks.

Work Mgmt CRM Automation
How we work

Four phases. One conversation that never stops.

This is our full process, and where the best outcomes come from. You don't have to take all of it, plenty of clients start with workflow design only, or just training and adoption.

Read the full approach ›
01
Discovery

Ask & Listen

We start with the people doing the job. The real story lives one floor down from where decisions get made.

02
Design

Map & Design

Current-state narrated back without softening, then a future-state your team can actually reach.

03
Build

Build to Inspire

Workflows, infrastructure, and integrations stood up properly so the next step doesn't break.

04
Adoption

Train for Adoption

So your team understands what changed and walks into the new way with confidence, not a manual nobody opens.

The team

We're people people.

Eleven people at head office, backed by a large global network of trainers. Every one of them has done the job before they taught it.

Meet the team ›
Head office leadership
Global leadership team
Mike Reading
Mike Reading
Founder & Director
New Zealand
Julia Anderson
Julia Anderson
General Manager
Australia
Danielle Watts
Danielle Watts
Partner Development Manager
Australia
Kelly Kenyon
Kelly Kenyon
Head of Training Operations
New Zealand
Grace Rebueno
Grace Rebueno
Global Head of Finance
Philippines
From the room

"We've never been taught like this before."

"A really worthwhile session. We came away with some quick, practical Gmail and Google Calendar settings that genuinely make day-to-day work easier. The delivery was engaging and hit the mark."
PoojaEndeavour Group
"The training gave me a much better understanding of Teams, and I walked away having set up a new channel so my team can collaborate properly rather than relying on chat. Well-paced, and the duration was spot on."
LindaDCCEEW
"Four years teaching, and this was the best professional development I've done. Even the students said I should do these things more often."
Shaun HardyTechnology Teacher
Trainer alliance

Are you a trainer with a story behind the keyboard?

We work alongside independent trainers across New Zealand, Australia, and Asia-Pacific. Bring your practice. We'll bring the platform.

Trainer community gathering
Partner with us

Building a product your customers need to learn?

We've helped platform partners go from launch deck to classroom. If you're ready to put your tool in the hands of real people, we should talk.

Two teams co-designing
One last thing

If you're ready to stop fighting your tools, we're ready to listen.

Thirty minutes, a video call, and an honest read on where you are. No deck. No hard sell.