Unlock Successful Technology Adoption with Expert Change Facilitation

Unlock the Full Potential of Technology with Tailored Consulting and Design

At Using Technology Better, we understand that integrating new technology into your organisation is a complex process that extends beyond mere implementation.

It’s about transforming operations in a way that aligns with your people and your business goals.

Unpacking Change Management and Change Facilitation

Change management, as broadly understood today, involves a comprehensive approach that encompasses the preparation, support, and help necessary to effectively implement and sustain organisational changes.

This discipline focuses on guiding and transitioning individuals, teams, and organisations from a current state to a desired future state, aiming to achieve specific outcomes while minimising resistance and disruption.

It often follows structured models and methodologies like Lewin’s Change Management Model, Kotter’s 8-Step Process, or the ADKAR Model, which provide frameworks for planning, engaging, implementing, and evaluating change.

Change facilitation, on the other hand, while closely related, has a distinct role. It focuses more narrowly and deeply on the human interactions and dynamics necessary for change to be embraced at an operational level.

Change facilitation is not just an “additional” layer nor does it replace change management; instead, it complements and enhances these processes. It's about creating the conditions under which change can occur smoothly and is particularly concerned with fostering open communication, overcoming resistance, and building consensus among all stakeholders involved.

Change facilitation works alongside and in alignment with the broader objectives of change management projects and leadership. It involves direct engagement with the people affected by the change, helping them understand, commit to, adapt to, and own the change process.

It aims to make the change more accessible and less intimidating by breaking down barriers, which can include psychological resistance or logistical obstacles.

Why It's Different but Essential Alongside Change Management:

Depth of Engagement

While change management provides the structure and strategy for change, change facilitation delves into the day-to-day interactions that make these changes possible and sustainable.

Focus on People

Change facilitation prioritises the human aspect, ensuring that the change is understood, accepted, and adopted at the individual level, which is crucial for the overall success of change management strategies.

Adaptability in Action

Change facilitation allows for real-time adjustments based on direct feedback and observations, making it a more dynamic complement to the often more rigid frameworks of change management.

Enhanced Effectiveness

By aligning change facilitation with change management, organisations can ensure that the structural changes have the support and buy-in they need from within, ultimately leading to more successful and lasting transformations.

The Problem

Organisations often encounter significant resistance and low adoption rates during technological changes. Without specialised change facilitation, these transitions can lead to:

Frustration among team members

Everyone's grumpy because they don't know how to use the new tools.

Example

Your team gets new project management software, but without proper onboarding, everyone sticks to their old methods, causing chaos and frustration.

Decreased productivity due to poor tool utilisation

It's like having a Ferrari and driving it 20 mph.

Example

You roll out Microsoft Teams across your organisation, but most of your staff use it only for chat, ignoring features like file sharing and collaboration that could skyrocket productivity.

Wasted investments in technology that doesn't get fully used

You're essentially buying a gym membership and never going.

Example

Your company invests in a comprehensive CRM system, but due to lack of adoption, your sales team continues to manage contacts and sales opportunities in disjointed spreadsheets.

The Bigger Problem

Ignoring the need for dedicated change facilitation can exacerbate these issues. Change management alone, while crucial, isn't equipped to address the human-centric aspects of technology adoption. This oversight can result in:

Prolonged adjustment periods

It's like endlessly circling the airport without landing.

Example

Without effective change facilitation, a switch to cloud-based document management takes months longer than necessary, during which documents are lost or misfiled, leading to significant delays in workflows.

High turnover rates

If it's chaos, people leave. Simple as that.

Example

Continuous frustration with poorly implemented communication tools leads to key team members quitting and seeking better organisational support elsewhere.

Persistent gaps in user competency and confidence

It's like never fully getting the hang of riding a bike.

Example

Employees feel perpetually unsure about how to use the new enterprise software, resulting in repeated mistakes, underperformance, and a reliance on IT support for basic tasks.

Your Solution

Our approach at Using Technology Better focuses on change facilitation as a core component of the change management spectrum.
We offer:

Tailored Engagement Strategies

Designed to meet the unique needs and learning styles of each team member.

Hands-On Support

Ensuring every individual is competent and comfortable with new technologies.

Continuous Feedback Loops

Adaptations made from real-time insights to optimise the learning curve.

Our Offer

Change facilitation isn’t just a part of change management—it’s a crucial strategy that ensures technology is adopted efficiently and effectively. With our expert facilitation, your organisation will:

Achieve higher productivity as teams embrace and excel in using new technologies.

Experience smoother transitions with less resistance to change.

See a better return on investment as technology utilisation is maximised.

We invite you to partner with us to:

Develop and implement a comprehensive change facilitation plan.

Monitor and adapt strategies in alignment with ongoing feedback.

Evaluate the impact and success of technology adoption at key project milestones.

Ready to Lead in Your Industry?

Choose Using Technology Better for your technology training and change facilitation needs. Let’s ensure that your technological transformations are not just managed but are truly embraced and leveraged across your organisation.

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