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Training Intensives and
Workshop Case Studies
In 2018, Using Technology Better designed and delivered a two phase post-migration training program for this New Zealand based graphic design firm. The initial goal of the training program was to reduce frustration with Google Workspace, with the long term aim of facilitating a change in culture and collaboration that can lead to transformative practices.
Using Technology Better provided on-site training and support to this Canberra-based property developer in October 2017. The transition involved approximately 50 staff, who received 3 days of pre-migration training and 1 day of post-training support. The pre-migration training involved sessions customised to the needs of different user groups, and one-on-one training for senior management.
During October and November 2018, Using Technology Better designed and delivered a three week Google Workspace training program for Service NSW. The program had three key goals: to upskill the organisation’s head office staff who had previously migrated to Google Workspace with minimal training, to develop the capacity of a selected group of ‘Google Guides’, and to prepare a group of Contact Centre staff to train colleagues during their upcoming Google Workspace migration.