When things don’t go to plan with technology in the classroom, educators need to know they can rely on someone to help them out. They also need to be confident that their technology environment won’t suddenly change unexpectedly. Having a customer-focussed, well-resourced and supportive IT department is the keystone to creating this type of confidence. Yet, too often, IT support in schools is seen as a necessary evil. Here are my four key improvements to help change that.